FAQ’s

WHY CHOOSE MISTY GLAZE?

Misty glaze specialize in replacing steamed up double glazing, when the units break down which results in the Glass becoming steamed up, misted and have water in between the panes. We will never offer a complete new window like most glazier companies, we simply replace the misty glass which is affordable. All of our glass units come with a full warranty and our experienced installers will check for drainage blockages in the windows before installing the new glass, this is to avoid any further premature failing of the glass. We will act urgently on re-draining before the new glass is fitted.

You can be sure that if your home as fell victim of cheap windows, and cheap double glazing, we can address any problems when installing new glass, cleaning double glazing can be very satisfying again once the moisture in window panes have gone, achieving great clear views again. We simply replace the misty unit, so if you have noticed condensation in double glazed window, or want to know how to get rid of condensation inside double glazed windows, call us today for lots more info.

CAN I UPGRADE MY EXISTING GLASS TO MORE HEAT INSULATED?

Yes you can, we offer a full glass upgrade package on all existing windows, and we can supply and install units consisting of soft coat glass, argon gas filled with warm edge spacer bar to achieve energy efficient windows. A member of staff can give you further information regarding this and supply you with charts to show you the energy performances. We also offer a complete change to your existing house, with the options to change existing clear units to leads or georgian bar. Square leads, diamond leads, bevel designs and many more all available, we can also change your lead designs to clear glass, so you will not just have to have a misty glass unit for us to carry out a glass replacement for you.

CAN I REPLACE THE GLASS IN ONE WINDOW AT A TIME??

Misty glaze offers our services from one glass unit to a full house. Not all double glazed units break down at once so we would advise to only change that have visibly failed and from our experience we have found some sealed units that have been replaced over 5 years ago still have ones in the same window that haven’t failed, so you can call us anytime when this occurs.

MY LOCAL WELL RESPECTED WINDOW COMPANY HAVE TOLD ME MY WINDOWS ARE UNREPAIRABLE, IS THIS CORRECT?

95% of time every window can be repaired by simply changing the failed glass unit, if a wooden frame is old, rotten or has physical damage then a new frame may well be needed.

WHAT IS THE CAUSE OF GLASS UNITS FAILING??

There are a number of reasons why misty glass and condensation in double glazed windows become present:

(1) Firstly on some occasions this can be due to the window drainage becoming blocked or sometimes no drainage not even being present through poor manufacturing. Our fully trained engineers will use a drill to create the correct drainage for the window before your new sealed unit is installed. There is no extra cost for this service.

(2) The second scenario is if the windows were installed and when glazing the windows the installer failed to use the appropriate packers for the sealed unit.

(3) The final scenario would be that the sealed units have a limited life span and eventually the seal will break resulting in the misting and water found between the 2 panes of glass. In the highest quality of installations this may not happen for many years, some experts say that 20 years is a reasonable life expectancy. The 2 panes of glass are joined at the edge with a polymer compound named hot melt, which by its very nature is slightly vapour, permeable, i.e… It will always allow a small amount of water vapour to enter from the outside. So in order to keep the glass from misting up each unit also incorporates a desiccant which is a drying agent housed within a perforated alloy strip which runs around the edge which is known as the spacer bar or warm edge is usually used. The desiccant is there to absorb the invading vapour and job is to prevent the misting of the sealed unit. However eventually will come a day when it cannot absorb any more and it becomes saturated resulting in the sealed unit to break down and water and mist to form inside the two panes of glass.

DO YOU CHARGE FOR QUOTATIONS?

We offer all quotations free of charge, we arrange a site survey free of charge to give you an accurate price of work to be done. We also are happy to offer you an estimated price via email if you are to include sizes and any pictures. Our staff offer a 1 hour turnaround on all quotations.

MY WINDOWS ARE ALUMINIUM AND HAVE BEEN IN FOR OVER 25 YEARS I CAN’T SEE ANY SIGN OF BEADING FOR THE GLASS TO BE REPLACED CAN THIS BE DONE??

This is what you call an old style wrap around system and our fully trained engineers have successfully repaired many of this style before, the frames are built around the glass, so we have to take the old frame apart, remove the glass and rebuild around the new unit to be installed. You will find that many window company salesman would advise you that this can’t be done and new windows should be installed. Call Misty Glaze for honest professional advice and a free quotation which will guaranteed to be affordable.

WHAT IF MY WINDOWS HAVE GEORGIAN BAR, LEADED OR BEVELS CAN ONE BE CHANGED OR DO WE NEED TO REPLACE ALL??

Our specialist surveyor can match the exact same design to your existing glazing, from one pane to the whole property. We offer a variety of lead thickness as well as a silver lead and antique lead which gives the aged weather effect from day one of installation. We also have access to every bevel design, as well as coloured lead designs, Georgian bars in a variety of thicknesses and colours and can guarantee that we will match the existing design on your windows. Our experienced surveyor will also advise on the safety of toughened glass to be installed if there are any windows below 80cm from floor height, all doors are installed with toughened safety glass as standard.

DO YOU GIVE A WARRANTY ON NEW GLASS REPLACED?

The new double glazed units come with a full years warranty, we can be contacted at any time and take full responsibility of the glass fitted and will be honoured by Misty Glaze.

I’VE BEEN TOLD THE GLASS IS A SPECIAL SIZE AND CANNOT BE MATCHED OR MANUFACTURED??

Most companies will want to sell you a complete new window, when there really is no need for the expense of doing this. There is no special sizing in double glazed or triple glazed sealed units. We have specialist equipment that identifies the exact specification of your existing sealed units. Our laser identifies the glass thickness, the air gap thickness and detects the glass type soft coat, toughened etc… You can be confident that Misty glaze can match the exact specification of your existing units and can be replaced to exactly the same standard. We have a fully qualified surveyor who has had over 10 years’ experience in the manufacturing of sealed units with lead designs and Georgian bar layouts so you can be assured that all existing lead or Georgian designs will be matched and line up accordingly.

WILL I RECEIVE A FENSA CERTIFICATE WHEN MY UNITS ARE REPLACED BY MISTY GLAZE?

No. A FENSA certificate is only needed when a complete Window or Door is replaced, as we only replace the glass this is essentially just a repair to the existing window, in which will not require a certificate, however Misty Glaze will comply with the FENSA requirements when replacing the Glass units to assure our customers will get the exact same standard of Glass specifications and will be fully identified on survey with our Glass detectors and lazer equipment

DO YOU DEMIST THE DOUBLE GLAZING UNIT, OR DRILL ANY HOLES IN THE GLASS?

A. NO, We replace the Glass only, even if you drill a hole in the Glass and blow warm air in to clear the condensation, the desiccant and the seal of the window is still saturated and broken down, this will only temporary repair the window and white stains in the glass will always be visable and the condensation will re appear again. We have made our Replacement Glass service affordable enough to have a complete new unit, with a warranty and crystal clear views once again, so when we get asked how to get rid of condensation inside double glazed windows, the only answer is with a simple affordable glass replacement can we achieve these results.

DO YOU CHANGE THE RUBBER SEALS WHEN REPLACING THE GLASS?

Lots of people get mixed up when the word SEALS is mentioned, the actual glass is called a Double Glazed Sealed Unit, if the Glass is fitted into a Double sided security tape, this will be replaced as standard in the quotation, if the Rubber back wedge seals that hold the glass are damaged, shrunk etc, our surveyor will advise and a price to replace these will be added to the quotation, In most cases we find that the existing back wedge gaskets are in good enough condition to re fit, saving our clients money, our honest survey team will warn of any defects or problems. If the external seals have shrunk and are profile related or obsolete, our installation team will plug any gaps with the correct sealant.

COST EFFECTIVE

Misty Glaze will guarantee to save you thousands of pounds on just replacing your double glazed sealed units

LESS DISRUPTION

The process is less disruptive than replacing windows with quick and simple glass replacement with the minimal dispruption.

ENVIRONMENTALLY FRIENDLY

Our process produces ZERO waste to landfill and significantly reduces carbon emissions through extending the life of existing double glazed windows.

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